Here’s an IELTS letter of complaint that I wrote earlier
As you probably know, in IELTS General Training Writing Task 1 you may have to write a letter of complaint about a product or service.
Here’s an example of this kind of writing task (taken from my post ‘IELTS General Training letter writing topics‘) and the letter of complaint that I wrote as a sample answer.
You recently bought a large expensive item but when it was delivered to your home you found some problems with it.
Write a letter to the manager of the shop. In your letter
- give details of what you bought
- describe the problems with your item
- say what you want the shop to do
Dear Sir/Madam,
I am writing to complain about a sofa that I ordered from your store on the 1st of May and which has just been delivered.
The sofa I bought is a red two-seater in your latest range and at first glance it looked to be in perfect condition. On closer inspection, however, I found that one of the cushions has a dark stain on the corner and one of the front legs is chipped. It would be okay if the stain was on the back of the cushion or the chip was on one of the rear legs, but unfortunately they are both noticeable and as such I feel that the sofa is not in an acceptable condition.
I would like, therefore, to arrange for the sofa to be picked up and for a replacement to be delivered as soon as possible. You can contact me on the number below at anytime.
Yours faithfully,
Mr P. Jones
Word count: 154
I think that writing an IELTS letter of complaint is easier (and quicker) if you use ideas from a real situation. When I wrote the letter above, I thought of a product that I’d had delivered before and then thought about what could have been wrong with it. There wasn’t actually anything wrong with my sofa, but it did help me write the letter by thinking of a product that I’d actually bought.
Have a good weekend,
Pete
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